At Floors by You, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or interact with our services.
1. Information We Collect
We collect the following personal information:
- Name
- Email address
- Phone number
2. How We Collect Your Information
We collect information through:
- Website forms (e.g., checkout, login, and inquiry forms)
- Phone interactions
- Account registrations
3. How We Use Your Information
Your personal information is used for:
- Processing and fulfilling orders
- Customer service and support
- Marketing and promotions related to flooring
- Website analytics and improvements
4. Information Sharing
We do not sell or rent your personal information. However, we may share necessary details (name, address, and phone number) with:
- Shipping and logistics providers to fulfill orders
- Payment processors to complete transactions
5. Data Storage & Security
Your personal data is stored in a secure, encrypted database to prevent unauthorized access. We take necessary precautions to protect your information from misuse, loss, and breaches.
6. Cookies & Tracking
We use Google Analytics cookies to track website traffic and improve user experience. Cookies help us analyze website performance and tailor content based on user behavior.
7. Data Removal & Customer Rights
You have the right to request the removal of your personal data. To do so, email us at hello@floorsbyyou.com.au, and we will process your request promptly.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review it regularly.
For any questions or concerns regarding your privacy, please contact us at hello@floorsbyyou.com.au.